Warranty & Repairs

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All products listed for sale on this website come with the standard manufacturers warranty - for third party warranty information, please refer to the manufacturers website. If within the allocated warranty period, a claim is required, Car Audio Excellence will be happy to facilitate the claim. In order for a warranty claim to be processed, please follow the below steps;

1. Contact us via email with the details of the issue, defect or accidental damage. 

2. Provide any photographic evidence before the product is removed.

3. Provide a copy of your receipt of purchase and proof of ID.

Once your claim has been determined by our staff as claimable, we will then require the product to be shipped to our store at your expense. Please note, that within the current serviced areas, one of our technicians can be booked to remove the product for you at the standard service call out fee rate. 

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All warranty claim products will be sent to the appropriate manufacturer, and it is at their discretion as to whether a product is in fact deemed faulty and fixed or replaced under warranty. Car Audio Excellence take no responsibility if the product is deemed in working order and we seek compensation for time and shipping costs if required. 

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Not covered under warranty;

1. Damage caused by abuse, improper installation, water damage, and theft

2. Any costs related to removing or reinstalling the product

3. Any product that has been altered, defaced, or had the serial number removed

4. Any product that was not purchased from Australian Dash Cams. 

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Car Audio Excellence Co and individual product manufacturers reserve the right to refuse any warranty claim and seek compensation for costs involved based on the above conditions.

Repairs

Car Audio Excellences offers a repair service for out of warranty products. If the product is deemed un-repairable by our staff, it is then at the discretion of the product owner if they then wish to have it sent to the manufacturer for further testing.

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In order for a repair to be accepted, please follow the below;

1. Contact us via email with the details of the issue

2. Provide any photographic evidence before the product is removed.

3. Provide a copy of your receipt of purchase and proof of ID.

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Any repair costs related to removing, reinstalling and shipping of products is at the owners expense and a quote will always be provided prior to the commencement of any works that may incur a charge. 

Please note, that within the current serviced areas, one of our technicians can be booked to remove the product for you at the standard service call out fee rate. 

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For third party repair policies please refer to their individual websites.

 

Car Audio Excellence takes no responsibility if the item is deemed in working condition and may seek compensation for any costs incurred. 

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Please contact our friendly staff if you wish to discuss any questions about your repair prior to lodging a claim.